Frequently Asked Questions
Everything you need to know about your Zainab Chottani experience.
Do you offer international shipping?
Yes, we ship our luxury collections worldwide. Shipping costs and delivery timelines vary depending on the destination country and the weight of the parcel.
How can I track my order status?
Once your order is dispatched, you will receive a confirmation email containing a unique tracking number and a link to the courier's website to monitor your shipment.
What is your return and exchange policy?
We accept returns for damaged or defective items within 7 days of delivery. Please note that customized or stitched orders cannot be returned or exchanged unless there is a manufacturing fault.
Are the colors of the products accurate on the website?
We strive to display product colors as accurately as possible. However, due to photographic lighting and different device screen settings, slight variations in color and texture may occur.
Do you provide stitching services for unstitched collections?
Yes, we offer premium stitching services for our unstitched luxury lawn and chiffon collections. You can select the 'Stitched' option on the product page and choose from our standard size chart or provide custom measurements.
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard), PayPal for international orders, and Cash on Delivery (COD) for customers within Pakistan.