Returns & Exchanges
At Zainab Chottani, we strive to ensure your satisfaction with every purchase, offering a seamless exchange process for products that do not meet your expectations. Please note that returns are only accepted for defective or incorrect items within 7 days of delivery, provided they are unworn and have all original tags attached.
Initiate a Request
Contact our customer support team via email or WhatsApp within 7 days of receiving your order, providing your order number and clear photos of any defects.
Verification Process
Our quality assurance team will review your request and photos to confirm if the item is eligible for an exchange or return based on our brand guidelines.
Secure Packaging
Once approved, carefully pack the item in its original Zainab Chottani packaging, ensuring all labels, invoices, and accessories are included to avoid processing delays.
Dispatch and Replacement
Send the package back to our designated warehouse; upon receipt and inspection, we will dispatch your replacement item or issue a store credit for future use.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing